Part-Time Customer Service (French-Speaking, Student Friendly)

Permanent employee, Part-time · Amsterdam

About the role

Make a Difference as a Customer Service Specialist – Help People and Fight Food Waste!
Help customers in the Netherlands and Belgium have smooth, positive experiences while reducing food waste. As our Part-time Customer Service Specialist, you’ll be the friendly, efficient problem-solver across email and chat. 

No prior experience? No problem! If you have strong communication skills and a customer-first mindset, we’ll provide training to get you up to speed with all things customer support.

What you'll be doing?
  • Respond to customer inquiries via email and chat.
  • Resolve issues by coordinating with internal teams, warehouses and carriers.
  • Spot patterns in feedback and suggest improvements to our customer service & support processes.
  • Represent Foodello’s mission and values in every interaction.  
What we are looking for?
  • Fluent Dutch (spoken & written).
  • French reading and writing ability- comfortable for online customer contact (AI tools available for support).
  • Good English (our internal language).
  • Strong problem-solving and communication skills.
  • A customer-first attitude — experience in customer service, customer support or contact/call centers is a plus, not required.
Why us?
  • Competitive hourly pay: €13.5 - €16 per hours
  • Flexible Hybrid work: Work remotely, or from our Amsterdam office. 1day /per month it’s nice to see you. 
  • Career Growth: expand into a larger role as we scale.
  • Great Culture: Of course we would say that but we believe it.  We have a motivating environment with a committed and tight knit team with plenty of flexibility and ownership. We have culture events, team events, fun-club  and once per year in Finland we all meet up.
  • Free lunch - Free lunch on Wednesdays at the office
  • Wellbeing Contribution: €25 per month  via www.alleo.nl 
  • Foodello Benefits: Test out our own  product with employee discount & gift card
  • Travel allowance & Phone Subscription
Practicalities
  • Part-time, 12–24 hours per week
     
  • Fixed day on Monday; other day(s) by agreement.
     
  • Working hours 09:00–17:00 (no evenings or weekends).
     
  • Option to increase up to 40 hours/week during holiday periods.
     
Perfect for students or any candidates seeking flexible schedules. 


If you have questions, feel free to contact Karlijn Batstra atkarlijn.batstra@foodello.com.

About us

About Foodello–Fiksuruoka

We’re on a simple mission: fight food waste and help people save money.

Born in 2016 as a one-person garage project, Foodello–Fiksuruoka has grown into a team of 50+ energetic, international colleagues working across Finland, the Netherlands, and Belgium. Every day, we rescue surplus food that might otherwise be thrown away, from products with a new package design to batches that were simply overproduced. Instead of going to waste, these items get a second life in our online store at a great price.

Together with our customers and suppliers, we’ve already saved 15 million kilos of good food from going to waste. And we’re only just getting started.

If you’re looking to grow your expertise while fighting food waste, and want to join a small, international team that values sustainability, ownership, transparency, data-driven decisions, continuous learning, and kindness, Foodello–Fiksuruoka is the place for you.

Want to join our team? Apply now!
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